At Swift and UAE, we value your trust and want you to shop with confidence. If for any reason you are not satisfied with your purchase, we offer a 7-day refund policy under the following conditions:

1. Eligibility for Refunds

You may request a refund within 7 days of receiving your order if:

• The product is unused, unworn, and in its original packaging

• All tags and hygiene seals (if any) are intact

• You provide the order receipt or proof of purchase

2. Non-Refundable Items

For hygiene and safety reasons, refunds are not applicable on:

• Panties / briefs

• Intimate lingerie items once worn or tried

• Discounted or clearance sale items (exchange may be offered instead)

3. Refund Method

• Approved refunds will be processed via the original payment method (bank transfer, wallet, or cash if COD).

• Refunds may also be issued as store credit, based on customer preference.

• Please allow 5–7 working days for the refund to appear in your account.

4. Wrong or Damaged Product

If you receive the wrong or a damaged item, we will issue a full refund or free replacement at no extra cost.

5. How to Request a Refund

• Contact us within 7 days of delivery through WhatsApp or email.

• Share your order number, product details, and reason for refund.

• Our support team will guide you through the return & refund process.